INDIVIDUAL’S BEHAVIORS

  • Get the people who disagree together to talk it out with no consequences
  • Support an environment of mutual respect
  • Work as a team
  • Overlook the little things
  • Openly discuss conflicts with those involved, keep others informed. Keep communication open
  • Establish a direction and goals
  • Don’t be a third party to a conflict
  • Listen, don’t discount ideas
  • Be honest
  • Don’t belittle or speak condescendingly
  • Invite peer to lunch or, when sharing information, include all Department members
  • Go for it
  • Focus on the process
  • Invite a neutral 3rd party to keep emotions manageable
  • Bring in a facilitator for team meetings and/or for 1 on 1 conflicts
  • Use conflict to stimulate problem-solving as part of the team process
  • Establish common principles by consensus — make decisions based on those principles

LEADER’S BEHAVIORS

  • Eliminate competition
  • Don’t reward the individual, reward the team
  • Have people talk with each other
  • Don’t be a third party to a conflict
  • Listen, don’t discount ideas
  • Establish common goals
  • Attend group seminar on communication