INDIVIDUAL’S BEHAVIORS

  • Feel free to challenge one another’s ideas because you have worked together for a while; the group feels comfortable with one another; they have trust
  • Agree to disagree
  • Listen to everyone’s opinions
  • Be open-minded / allow people to recognize, evaluate and re-apply ideas and/or proven techniques
  • Have an agreement that everything said is confidential
  • Tell everyone that “It’s okay to agree to disagree”
  • Have thick hides
  • Don’t pre-judge
  • Don’t take things personally — use humor as a stress breaker
  • Do not start with the right vs. wrong paradigm. This is a real idea killer or stifler
  • Suspend judgment as long as possible
  • “Pushing back” is allowed and encouraged when appropriate. If nothing else, learning occurs!
  • Use tools like ALU, PIN, or PPM to critique ideas. They all focus on the positive first

LEADER’S BEHAVIORS

  • Set up ground rules for debates
  • Make sure everyone has a chance to speak and be heard
  • Play “Devil’s Advocate”
  • Bring together divergent perspectives to generate thought.
  • Interactive teamwork planning activities
  • Discuss the pros and cons of new ideas with open discussion
  • Allow time in meetings to digress from subject to build team effectiveness
  • Team meetings
  • Multi-functional group meetings
  • Set up ground rules for debates
  • Allow debates. but ensure they are focused on the question at hand, and free from any additional (personal?) conflicts that may spur the debate further or in a direction away from the original question. If discussing a problem, perhaps display pros and cons for all to see, and solicit input from the group on each point.
  • Play “Devil’s Advocate” and challenge each statement to encourage more thought and possible counter-ideas from others in the group. Insist that groups talk to each other, not to one person in the room.

ORGANIZATION’S BEHAVIORS

  • Bring together divergent perspectives to generate thought.
  • Hold interactive teamwork planning activities
  • Discuss the pros and cons of new ideas with open discussion
  • Ensure an open environment