INDIVIDUAL’S BEHAVIORS

• Look to make changes that no one else has
• Force yourself to be creative to get a heavy workload done
• Find ways to improve

LEADER’S BEHAVIORS

• Build self-esteem
• Give responsibility
• Challenge others to make something happen
• Give visible, interesting opportunities
• Impose a deadline to meet
• Assign a special project
• Give a broadening responsibility, something never done before
• Stretch goals
• Benchmark
• Establish best in class objectives
• Make performance targets known to all
• Encourage competitive goals ( the most, the biggest, the weirdest)
• Set aside time for implementation and management buy-in
• Don’t offer the solution–offer the opportunity
• Say “Yes, you can!”
• Graphically depict goals in a public area — mark progress

ORGANIZATION’S BEHAVIORS

• Permit individual schedule and flex time
• Use review time for the positive feedback and constructive criticism