Another approach to tracking projects is to use a linear sequence of steps that takes into account however the barriers and enablers associated with Project surprises. First a game board is constructed as shown in the “Snakes and Ladders Approach to Tracking Service Projects” figure. This is especially useful for projects which are aimed at creating new advanced service offerings. In this example the 49 steps of the process have been laid out in a linear manner as a game board. Overlaid on the game board are ladders which allow projects to advance under special conditions. Also shown are the common pitfalls and barriers (snakes) that projects may experience, and the resulting impact. Project teams plot their progress as tokens along the pathway. Laid out in this manner, this tool reminds project leaders and management of common opportunities and pitfalls ahead.